9780113316427
0-11-331642-9

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated.

read more…

system for the effective governance and management of IT-enabled services.The ITIL 4 Managing Professional range comprises the Higher Level ITIL 4 publications and follows on from ITIL 4 Foundation. Their audience ranges from those who have undertaken ITIL 4 Foundation, those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL Managing Professional..High Velocity IT forms one publication in the essential supporting guidance for the Managing Professional certification pathway.Delegates must undertake all four modules of; Create, Deliver and Support, Direct, Plan and Improve, Drive Stakeholder Value and High Velocity IT to become an ITIL Managing Professional. All modules have a supporting publication and are available as a package with exclusive immediate online access to content to support learning.All titles are also available as a package to support learning across all modules and in support of the ITIL 4 Managing Professional Transition Module which covers elements of all four.