McGraw-Hill / Irwin Series Operations and Decision Sciences: MP Service Management with Service Model Software Access Card (Other)
James A Fitzsimmons; Mona J Fitzsimmons
McGraw-Hill Education
9780077841201
0-07-784120-4
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical.
read more…
context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
| BOOKSTORE | TOTAL | ||
|---|---|---|---|
| {{condition}} | {{price}} + {{shipping}} s/h | ||
| This book is currently reported out of stock for sale, but WorldCat can help you find it in your local library: | |||